Xanterra Travel Collection’s Response to COVID-19

As the proud stewards of several national parks–including the Grand Canyon, Yellowstone, and Glacier – and owners of Country Walkers, VBT, Holiday Vacations, the Grand Canyon Railway, and Windstar Cruises, we have had the honor and privilege of providing a world of unforgettable experiences to guests since our beginnings as the privately-held Fred Harvey Company in 1876.

The rise of the coronavirus pandemic, also known as COVID-19, has presented the travel industry and our society with an unprecedented set of challenges. From airlines, to tour operators, to cruise companies, to our guests and employees, our families and friends.

We want to assure you that your health and safety are a top priority. All of our national park lodges, hotels, and Grand Canyon Railway operated by Xanterra have instituted round-the-clock extra cleaning for all public areas and have made alcohol-based hand sanitizers available for all guests. Additionally, we have halted cruises and tours to destinations that have been flagged as “do not travel” by the US Department of State through May at this time, and have been working with top medical experts to stay as knowledgeable as possible. We are working with guests impacted by cancelled trips to provide alternative travel dates through 2021 and/or refunds. We have relaxed our cancellation policies in our tour and cruise businesses to give you confidence in booking future trips with us through 2021.

International vacations may need to be delayed for a while, and if you’re interested in visiting a national park, we invite you to discover the great outdoors. When the time is right, we want you to experience immersive and inspiring travel with all of the brands of the Xanterra Travel Collection. We’re proud to work in the travel industry as vacations are such enriching experiences that we share with our families and friends. But right now we need to share in the effort to work together and get through this difficult time. We’ll continue to monitor events and act responsibly with health and safety in mind as we believe that you, our guests, deserve tranquility and peace of mind during your vacation.

For the most up-to-date information regarding how we are dealing with the coronavirus and current reservations, please continue to visit our website.

Sincerely,
Andrew N. Todd
President & CEO

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