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Xanterra Travel Collection® Gift Card Terms of Service

The following are the terms and conditions applicable to Xanterra Travel Collection® Gift Cards (“Gift Card(s)”). The Gift Cards are issued by Xanterra Parks & Resorts, Inc. or one of its designated affiliates (together or each separately, as applicable, “Xanterra”). By accepting or using a Gift Card, you agree to be bound by these terms and conditions on behalf of yourself and others who accept or use a Gift Card.

Gift Cards, Physical & Digital:

Your Gift Card never expires (with the exception of promotional cards that are obtained without a purchase), and there are no fees, associated with your Gift Card, such as activation, service, dormancy or inactivity fees.

To obtain your Gift Card balance, visit www.xanterra/giftcard or call us at 1-800-230-1104. Gift Cards are redeemable across all Xanterra properties and brands for shopping, dining, and as final payment on lodging, activities, and more. Cards can be used at any location that Xanterra Travel Collection® operates at the time of redemption, and the list of locations we provide in the rules is current at the time of publication and subject to change.

Present your Gift Card at any Xanterra Travel Collection® location or online as payment for qualified purchases. Gift Cards are not refundable and cannot be redeemed for cash unless required by law. If you want to use the Gift Card to make a purchase that exceeds the available balance on the Gift Card, you must combine the use of the Gift Card with additional payment from another payment source. Your Gift Card may not be resold without authorization from Xanterra. Xanterra has the right to deactivate or reject Gift Cards sold by unauthorized sellers or Gift Cards involved in actual or suspected fraudulent activity.

Digital Gift Cards:

The Gift Card recipient may use the Digital Gift Card online for purchases at the Xanterra Travel Collection® companies’ websites and will enter the Digital Gift Card number and PIN number to redeem the value. The recipient may also apply their Digital Gift Card to a purchase over the phone at the Xanterra Travel Collection® companies’ call centers and will reference the Digital Gift Card number and PIN number to redeem the value. A Digital Gift Card is like any other Xanterra Gift Card, and it should be treated like cash by the recipient. Digital Gift Cards are subject to these Terms of Service as a “Gift Card” unless expressly set forth otherwise. Each Digital Gift Card has a unique Xanterra Gift Card number associated with it no matter how many times the email is printed out. Refunds will not be given for Digital Gift Cards.

Lost or Stolen Gift Card:

Lost or stolen Gift Cards will not be replaced. The holder of the Gift Card is solely responsible for securing the Gift Card and associated PIN.

No Refunds:

Gift Cards are not refundable or redeemable for cash unless required by law. Gift Card sales are final and may not be returned.

Loading Value on Your Gift Card:

Xanterra has discontinued the sale of all Gift Cards and Digital Gift Cards. Reloading funds onto an existing Gift Card or Digital Gift Card is not permitted.

Receipts and Balance Check:

When you use your Gift Card, we will provide a receipt if you request one at one of the on-site participating locations. The receipt will indicate that the purchase was made using a Xanterra Travel Collection® Gift Card and will provide the remaining balance of your Gift Card. The account balance for a Gift Card also will appear on your receipt from a point-of-sale register, and you can check your account balance at any time by calling 1-800-230-1104 or by visiting and clicking on the “Check Balance” link.

ADA Compliance:

Our Gift Card Online Storefront has an ADA-supported responsive design for viewing on desktop, tablet and/or mobile devices. Delivery methods and options include email, mobile, and plastic fulfillment directly to Customer.

General Terms

The Xanterra Terms of Use apply to the use of Gift Cards and Digital Gift Cards. We reserve the right to change these Terms of Service without notice, from time to time at our sole discretion. All Terms of Service are applicable to the extent permitted by law. If any of these Terms of Service are deemed invalid, void, or for any reason unenforceable, that unenforceable term will be deemed severable and will not affect the validity and enforceability of any remaining Terms of Service.

If you have any questions or concerns, please contact us at 1-800-230-1104.