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Xanterra Travel Collection® Gift Card Terms of Service

Effective 8.9.22

The following are the terms and conditions applicable to Xanterra Travel Collection® Gift Cards (“Gift Cards”). The Gift Cards are issued by Xanterra Parks & Resorts, Inc. or one of its designated affiliates (together or each separately, as applicable, “Xanterra”). By purchasing, accepting, or using a Gift Card, you agree to be bound by these terms and conditions on behalf of yourself and others who accept or use a Gift Card.

Purchasing Gift Cards, Physical & eGift:

Your Gift Card never expires (with the exception of promotional cards that are obtained without a purchase) and there are no fees, such as activation, service, dormancy or inactivity fees, associated with your Gift Card.
To obtain your Gift Card balance, visit www.xanterra/giftcards or call us at 1-800-230-1104.Xanterra Travel Collection® Gift Cards are redeemable across all Xanterra properties and brands for shopping, dining, and as final payment on lodging, activities, and more. Cards can be used at any location that Xanterra Travel Collection® operates at the time of redemption and the list of locations we provide in the rules is current at the time of publication and subject to change.

Present your Gift Card at any participating Xanterra Travel Collection® location or online as payment for qualified purchases. Gift Cards are not refundable and cannot be redeemed for cash unless required by law. Additional value may be added at any time, subject to these Terms of Service. If you want to use the Gift Card to make a purchase that exceeds the available balance on the Gift Card, you must combine the use of the Gift Card with additional payment from another payment source. Your Gift Card may not be resold without authorization. Xanterra has the right to deactivate or reject Gift Cards sold by unauthorized sellers or Gift Cards involved in actual or suspected fraudulent activity. To place a B2B Xanterra Travel Collection® Gift Card order, visit www.xanterra/giftcards and select Buy In Bulk and follow the instructions.

Sending eGift Cards:

The Xanterra Travel Collection® eGift Card allows you to purchase and send an eGift Card via email or mobile device. Xanterra accepts credit card and debit card payments only and by purchasing the eGift Card you authorize Xanterra to charge the form of payment. If we find inappropriate content, we reserve the right to cancel the order. The recipient may also use the eGift Card online for certain purchases at the participating Xanterra Travel Collection® companies’ websites and will enter the eGift Card number and PIN number to redeem the value. The recipient may also apply their eGift Card to a purchase over the phone at the participating Xanterra Travel Collection® companies’ call centers and will reference the eGift Card number and PIN number to redeem the value. An eGift Card is like any other Xanterra Gift Card, and should be treated like cash by the recipient. EGift Cards are subject to these Terms of Service as a “Gift Card” unless expressly set forth otherwise. Each eGift Card has a unique Xanterra Gift Card number associated with it no matter how many times the email is printed out. Refunds will not be given for eGift Cards.

Lost or Stolen Gift Card:

Lost or stolen Gift Cards will not be replaced. The holder of the Gift Card is solely responsible for securing the Gift Card and associated PIN.

No Refunds:

Cards are not refundable or redeemable for cash unless required by law and may not be returned.

Loading Value on Your Gift Card:

You can load value on your Gift Card by visiting any participating Xanterra Travel Collection® location. You can reload your card for amounts between $10 – $2,000, but no more than $2,000 may be associated with any one Gift Card in a single 24-hour period (meaning that the activity on any one Gift Card cannot exceed $2,000 over the course of a 24-hour period). There may be a delay from the time you pay the amount to be loaded onto your Gift Card and the time those funds become available for use.


The maximum value that can be associated with any one Gift Card in a single 24-hour period is $2,000. No one person may purchase more than $10,000 in Gift Cards in any one 24-hour period. Xanterra reserves the right to change any of these amounts at any time without notice. You may not use a Gift Card to purchase another Gift Card, any prepaid open loop card or any other third-party gift card.

Receipts and Balance Check:

When you use your Gift Card, we will provide a receipt if you request one at one of the on-site participating locations. The receipt will indicate that the purchase was made using a Xanterra Travel Collection® Gift Card and will provide the remaining balance of your Gift Card. The account balance for a Gift Card also will appear on your receipt from a point-of-sale register, and you can check your account balance at any time by calling 1-800-230-1104 or by visiting and clicking on the “Check Balance” link.

ADA Compliance:

Our Gift Card Online Storefront has an ADA-supported responsive design for viewing on desktop, tablet and/or mobile devices. Delivery methods and options include email, mobile and plastic fulfillment directly to Customer.

General Terms

The Xanterra Terms of Use apply to the purchase and use of Gift Cards and eGift Cards. We reserve the right to require additional verification of your identity, or Gift Card ownership, before you are able to apply a Gift Card to a purchase. We reserve the right to change these Terms of Service without notice, from time to time at our sole discretion. All Terms of Service are applicable to the extent permitted by law. If any of these Terms of Service are deemed invalid, void, or for any reason unenforceable, that unenforceable term will be deemed severable and will not affect the validity and enforceability of any remaining Terms of Service.
If you have any questions or concerns, please contact us at 1-800-230-1104.

Bulk Purchase Program

Holders of Gift Cards received through a Bulk Purchaser are subject to the Terms of Service above. The following Terms and Conditions apply to bulk purchasers of Gift Cards (“Bulk Purchasers”). Xanterra will ship Gift Cards purchased by Bulk Purchasers through Xanterra’s chosen shipping method. All Gift Cards are activated during the shipping process. A Bulk Purchaser is not, and shall not hold itself out as, an agent, legal representative, partner, joint venturer or employee of Xanterra. The purchase of Xanterra Travel Collection® Gift Cards is for the intended use of corporate incentive programs, gift-giving programs and customer loyalty programs. The Xanterra Travel Collection® Gift Card cannot be resold without express written approval from Xanterra Corporate Office. For requested approval, please contact us at [email protected].

eGift Bulk Purchase:

Each Bulk Purchaser represents and warrants that (i) it is purchasing Gift Cards on behalf of the company, organization or person identified as the Bulk Purchaser to be distributed to employees, members and/or customers or potential customers; (ii) Bulk Purchaser is not the end user of the Gift Cards being purchased; (iii) Bulk Purchaser will distribute all Gift Cards purchased and will not redeem, use or have any beneficial ownership rights in or to such cards; (iv) Bulk Purchaser has the full right and legal authority to purchase the Gift Cards in bulk and comply with these Terms and Conditions; and (v) any and all use of the Gift Cards will at all times comply with all applicable federal, state and local laws, rules, regulations and ordinances.
Any specific information regarding resale or distribution of Gift Cards by Bulk Purchaser is proprietary to Bulk Purchaser, and Bulk Purchaser shall not provide it to Xanterra in any form unless required by law. Xanterra agrees that it shall not request such information from Bulk Purchaser unless required by law to do so.

Bulk Purchaser shall not use or distribute Gift Cards in any way that (i) is illegal or indecent; (ii) may subject Xanterra or its affiliates to a violation of law; or (iii) has a negative impact on the goodwill associated with Xanterra or its affiliates.